top of page

RETURN & EXCHANGE POLICY

​

At DABA KENTE VENTURES, we take great care in selecting, preparing, inspecting, and packaging every Kente fabric before it is shipped to our customers worldwide.

Because our Kente fabrics are carefully prepared and supplied specifically according to each customer's order, all fabric purchases are considered final sale. We therefore do not accept returns or exchanges simply because a customer changes their mind, orders the wrong quantity, or no longer wants the fabric.

However, we believe our customers should be protected when an issue is caused by us. Therefore, we will consider replacement requests in the limited circumstances outlined below.

1. ALL FABRIC SALES ARE FINAL

Due to the nature of our Kente fabrics and the way orders are prepared, we do not accept returns or exchanges after an order has been processed and shipped.

This includes, but is not limited to:

  • Change of mind after placing an order

  • Ordering the wrong quantity

  • Ordering the wrong design or color

  • Choosing a fabric that does not match the customer's expectations

  • Fabric not matching another garment, accessory, or item

  • Personal preference regarding color, texture, pattern, or appearance

  • Failure to check product details before ordering

  • Incorrect measurements or quantity selected by the customer

  • Failure to read the product description before purchase

  • The customer finding a different fabric they prefer after placing the order

We strongly encourage customers to carefully review the product photographs, descriptions, measurements, available quantity, colors, and other product information before completing payment.

2. WHY WE DO NOT ACCEPT RETURNS

Kente is not a standard mass-produced product that can always be returned to inventory and resold.

Our fabrics may be selected, prepared, measured, cut, packaged, and allocated specifically for an individual order. Once this process has taken place, the fabric may no longer be suitable for resale to another customer.

For this reason, we operate a final-sale policy for our Kente fabrics.

3. DEFECTIVE OR DAMAGED FABRIC

Although all orders are inspected before shipment, we understand that manufacturing defects or damage can occasionally occur.

If you receive fabric that is:

  • Clearly defective due to a manufacturing or weaving issue;

  • Damaged before or during preparation for shipment;

  • Significantly different from the fabric you ordered; or

  • The wrong Kente design or product due to an error on our part,

please contact us as soon as possible after delivery.

Reporting Period

Customers must notify us within 5 calendar days of receiving the order.

To help us investigate the matter, please provide:

  • Your order number;

  • Your full name;

  • Clear photographs showing the problem;

  • A short description of the issue; and

  • A clear photograph of the shipping packaging where relevant.

For serious or difficult-to-identify issues, we may request a short video.

4. INSPECTION BEFORE CUTTING OR USING THE FABRIC

Customers are strongly advised to inspect their Kente fabric immediately after receiving it and before cutting, sewing, washing, altering, dyeing, decorating, or otherwise modifying the fabric.

Once the fabric has been cut, sewn, washed, altered, damaged, or otherwise modified by the customer or a third party, we may be unable to approve a replacement claim.

If you believe there is a problem with your order, please contact us before using or modifying the fabric.

5. APPROVED CLAIMS

If we determine that the problem was caused by an error on our part or that the fabric has a qualifying manufacturing defect, we may, at our discretion:

  1. Send a replacement of the same or substantially similar fabric; or

  2. Offer another appropriate solution depending on the circumstances.

Where a replacement is approved because of an error attributable to DABA KENTE VENTURES, we will communicate the replacement and shipping arrangements directly with the customer.

We do not provide exchanges for change of mind or customer preference.

6. REFUNDS

Because all fabric sales are final, we do not provide refunds for change of mind, customer preference, incorrect selection, or other reasons unrelated to an error or qualifying defect on our part.

Where a refund is legally required or specifically approved by DABA KENTE VENTURES following investigation of a valid claim, the refund will normally be made through the original payment method where reasonably possible.

Shipping charges, customs duties, taxes, import charges, and other third-party fees may not be refundable unless applicable law requires otherwise or the charge resulted directly from an error on our part.

7. SHIPPING DAMAGE

If your package appears to have been seriously damaged during transportation, please photograph the package and the fabric immediately and contact us.

We will review the situation and, where appropriate, work with the shipping carrier to resolve the matter.

Customers should retain the original packaging until the matter has been resolved.

8. CUSTOMS, DUTIES & IMPORT FEES

International orders may be subject to customs duties, import taxes, clearance fees, or other charges imposed by the destination country.

These charges are determined by the relevant authorities and are the responsibility of the customer unless otherwise stated at checkout.

Refusal to pay applicable customs duties or refusal to accept an international shipment does not automatically qualify an order for a refund.

9. ORDER CANCELLATIONS

Orders may enter processing shortly after payment is received.

If you wish to cancel an order, contact us immediately. Cancellation requests are not guaranteed and may only be accepted if the order has not yet entered processing, preparation, cutting, packaging, or shipment.

Once an order has entered preparation or shipment, cancellation may no longer be possible.

10. EXCHANGES

We do not offer exchanges simply because a customer changes their mind or would prefer another Kente design, color, pattern, or quantity.

Any replacement will only be considered where we determine that the original order was incorrect or the product had a qualifying defect attributable to us.

11. IMPORTANT CUSTOMER RESPONSIBILITY

Before placing an order, customers are responsible for ensuring that they have selected:

  • The correct Kente design;

  • The correct quantity;

  • The correct color/pattern;

  • The correct shipping address; and

  • Any other required order details.

If you are unsure about a product, quantity, color, or suitability, please contact us before placing your order. Our team will be happy to assist you as much as possible.

12. OUR COMMITMENT

Our no-return policy is not intended to compromise customer satisfaction.

Every order is handled with care, and we make reasonable efforts to ensure that the Kente fabric shipped to you corresponds with the product you selected.

If we make a mistake, please contact us and give us the opportunity to investigate and resolve the matter fairly.

Contact Us

For questions concerning an order or a potential defect, please contact:

DABA KENTE VENTURES
Email: [Your International Business Email]
Website: [Your Website]

Please include your order number whenever contacting us about an existing order.

bottom of page